For stores engaging in Mango's Closeout Management (COM), this pages shows items where the COM system is holding the current promotional price, and will not be reducing it further. These closeouts are "pinned" indefinitely at their current discount tier and will require a manual adjustment to reduce the item's discount further. Pinned closeouts are not very common but can indicate poor visibility or a retail set above current market price. 

Why does COM do this?

Pinned closeouts are a normal part of COM's stop-loss system to ensure expensive items are not sold at a significant discount. For example, you would not want to sell a $300 generator at 90% off! COM items will become pinned when their next discount would exceed a dollar loss threshold. You may see items pinned at 25%, 50%, or 75% off, depending on when the dollar threshold is crossed. (this threshold varies by item class, but it is generally around $35 - $45 dollars discount from the item's retail price).

• How can I sell these items? 

  • Many times items won't sell because of low customer visibility. Consider moving the product to an end cap, front register, or a highly trafficked area.

  • You may want to consider a steeper discount to incentivize a purchase. In this case, you will change the SKU's Location 2 to XDR (to exclude the SKU from COM) then create your own MIP promotion, starting at a discount where you think it can sell. Combine this with method 1 for even better results! Note: once you manage the discount on your own, the SKU will come off of this COM - Pinned listing, so remember to track it manually.

  • If your local customers aren't interested in the deal then maybe someone from online is! Consider setting up an eBay listing to get more eyes on the item.

  • You can always choose to do nothing and wait it out. Perhaps Christmas or another busy season is just around the corner and the item might sell at its current tier.