This report identifies UPCs that are linked to the wrong SKUs. This issue causes sales and quantity-on-hand subtractions to be attributed to the wrong SKU.

• If the UPC for a roll of masking tape is linked to a paint brush SKU, sales of the masking tape are attributed to the paint brush, resulting in out-of-stock masking tape and overstocked paint brushes.

• To resolve this issue, follow the steps below or watch the video to remove a cross-linked UPC from the incorrect SKU and add the UPC to the correct SKU.

  1. In Acenet, search on a UPC number from the report's x-UPC column. To do so, enter a UPC into the search field and press ENTER.
  2. Verify the SKU in the results matches the SKU listed in the report's SKU_B column.
  3. In Epicor's Eagle Browser, open Inventory Maintenance.
  4. Enter a SKU from your Cross-linked UPCs report's SKU_A column and click the Display button.
  5. Click the UPC link.
  6. Click the checkbox for the UPC from your report's x-UPC column and click the Delete button. (You may need to click Yes to confirm you want to delete the linked UPC.)
  7. Click the Close button.
  8. In the main Inventory Maintenance screen, enter the SKU from your report's SKU_B column and click the Display button.
  9. Click the UPC link.
  10. Enter the UPC from your report's x-UPC column into the New UPC field and click the Add button. It's okay if there are multiple UPCs listed.
  11. Repeat the previous steps for each cross-linked UPC listed in your report.

• To resolve this issue, follow the steps below or watch the video to remove a cross-linked UPC from the incorrect SKU and add the UPC to the correct SKU.

  1. In Acenet, search on a UPC number from the report's x-UPC column.
  2. Verify the SKU in the results matches the SKU listed in the report's SKU_B column.
  3. Select the Products Menu.
  4. In the search box, type a SKU from your Cross-linked UPCs report's SKU_A column and press Enter.
  5. In the General tab, locate and select the UPC hyperlink (right-hand side.)
  6. Locate the UPC from your report and click the minus button (upper left.)
  7. Click Delete.
  8. Press Update in the bottom-right.
  9. In the search box, type the SKU from your report's SKU_B column and select it.
  10. In the General tab, locate and select the UPC hyperlink (right hand side.)
  11. Enter the UPC from your report's x-UPC column into the UPC field.
  12. Click the Plus button.
  13. Press Update in the bottom-right.
  14. Press Save in the upper-right.
  15. Repeat the previous steps for each cross-linked UPC listed in your report.